We help dental offices manage and troubleshoot their Dentrix software.
The Dentrix system can take months to fully understand, let alone know how to troubleshoot it. It has a number of different tools, which means there are a number of potential problems that can arise. And, when you aren't able to troubleshoot the issues you experience, you need someone to turn to so your systems aren't down all day. This means you need a Dentrix IT support expert.
When you need support from Dentrix, you have the options of calling or emailing them. They also offer remote assistance, where they operate your computer from their own desk. Their representatives can be very helpful, but you do have to rely on them to resolve problems that occur throughout the day. If your office is in a different timezone from their representatives, or if you operate on the weekend, there is a chance you won't be able to contact them.
For such an important software application, it is vital you have someone who can quickly handle any issues that may arise. No matter what time of day it is, you need to have someone you can rely on. A go-to technician who can arrive at your office in-person can be incredibly helpful with the services below. Fortunately, our Datech technicians are highly experienced with Dentrix and provide Dentrix support services throughout the Pensacola area.
Dentrix's large platform can take several months to fully understand. If your staff doesn't understand how to use Dentrix, it can result in not getting an ideal return on your investment. A Datech team member can come to your office and teach your staff how to use Dentrix efficiently.
There are some issues a chat box or email cannot fix. When it comes to bigger issues, an in-person technician is the best solution. This way, they can show you what went wrong and answer any related questions. Datech's IT experts can come to your office to help you with this.
Because we are a local IT support firm, we are in the position to provide you with quick service. We don't make you wait on hold for hours. Rather, we can arrive to your office and show you the answers to your questions in a very timely manner.
If you aren't sure how to update your Dentrix application, we can help. We can update your application and ensure you lose none of your settings, files, client information or payment processes. This is vital for running your office smoothly, and our team can make sure it's done correctly and as quickly as possible.
If you need to set up your Dentrix application, but aren't sure how to go about it, our team can do it for you. We have helped many clients download and set up Dentrix in the Pensacola area; and we do this in a way that helps with the specific needs of your practice.
Billing and Appointments
Perhaps one of the most important tools of the Dentrix application is the billing and appointment reminders. Our team will set these up for you so your patients never forget to pay you or miss their appointments.
Data backup and data recovery
Server support and installation
Virus and malware removal
Off site cloud backup
Fixed-Monthly Budget Dentrix Services or By-The-Hour.
I have been working with Dan for well over 15 years and he’s been my go-to tech guy the whole time. I am a court reporter and often working under critical deadlines, so if my system goes down, they take care of me as quick as possible. Also, Lane is knowledgeable, persistent in …correcting a problem, and an excellent field tech.”
My previous go-to IT company moved to Orlando last year. Since then, I’ve been keeping an eye out for a new local IT company in Pensacola I can use for my business. I’m happy to have recently discovered Datech and I’m super glad they are based in Pensacola and provide excellent computer repair …services at my location, when needed. Being able to come to where I’m at and work on my computer is a definite plus! I highly recommend them to anyone looking for IT services… especially computer repair. Thanks guys!”
“I would not use any other company in Pensacola for my IT and computer work. I have used these guys for 20 years now and they are excellent. Dan is always professional and Lane flat out knows how to fix any problem, the right way. These guys take pride in what they do!”
We have several restaurants on the along the Gulf coast and Datech has provided a variety of services for us for over 15 years. Truly they have helped us with everything from computers, processing, networking, critical repairs and maintenance. Additionally, their advice and suggestions on how to improve our business. …
They have always been able to help us quickly and we value them as a business partner and someone we can rely on. I would recommend their services to anyone.”
We’ve been with Datech since at least 2007. Dan and Lane have always done the best job for us and are always up-to-date on anything new. They are always prompt and get us up and running quickly. We have been extremely happy with the service they’ve provided. We highly recommend this company.
We have been using Datech for 3 years now. Lane is very knowledgeable with our dental software (Dentrix) and more so with hardware. I can call Dan anytime with questions, he’s always so nice to answer my questions or find the way to help. we are very happy with service! Highly recommended!
I’ve been a small business owner in Escambia County for over 20 years. We had a server fail over the holidays. Datech immediately sent over technicians and was able to salvage the data. Staff was extremely knowledgeable, efficient, and prompt. I would highly recommend this firm for any of your IT needs.
We have been working with Datech since we purchased Gulf Breeze Animal Hospital in 2004. Lane and Dan are true professionals and we can count on them to be current on anything that may impact us. If we have a problem or a question, they always have the correct answer. They understand the …impact of our computers/diagnostics being down and will go out of their way to make sure we are back up and running as soon as possible. We have used them over the years for everything (equipment purchases, installations, upgrades, ransomware issues, etc.) and we have never had an issue they couldn’t help us with. We would not even consider using anyone else!”
Even though I no longer live in Pensacola, Dan & Lane still provide some IT service for me. Way back when I first moved to Pensacola, in 2001, they were the first guys I called to help settle into a new data environment. They always are readily available, even to us small private individuals. And, …presented with especially head-scratching problems, Dan & Lane figure things out. Their use of remote access, even now when I live 1,000 miles away, is bar none. Datech is an excellent company, led by personable, caring and very savvy people!”
“DaTech is a terrific tech/computer service. Dan and Lane are super responsive anytime I have a problem or question. They are extremely knowledgeable and competent, and are true professionals. My business is conducted primarily remotely by computer, so it’s fair to say they definitely …help make both my professional life and my personal life safer, easier, and stress-free. Dan and Lane, you are aces.”