We help dental offices manage and troubleshoot their Dentrix software.
The Dentrix system can take months to fully understand, let alone know how to troubleshoot it. It has a number of different tools, which means there are a number of potential problems that can arise. And, when you aren't able to troubleshoot the issues you experience, you need someone to turn to so your systems aren't down all day. This means you need a Dentrix IT support expert.
When you need support from Dentrix, you have the options of calling or emailing them. They also offer remote assistance, where they operate your computer from their own desk. Their representatives can be very helpful, but you do have to rely on them to resolve problems that occur throughout the day. If your office is in a different timezone from their representatives, or if you operate on the weekend, there is a chance you won't be able to contact them.
For such an important software application, it is vital you have someone who can quickly handle any issues that may arise. No matter what time of day it is, you need to have someone you can rely on. A go-to technician who can arrive at your office in-person can be incredibly helpful with the services below. Fortunately, our Datech technicians are highly experienced with Dentrix and provide Dentrix support services throughout the Pensacola area.
Training
Dentrix's large platform can take several months to fully understand. If your staff doesn't understand how to use Dentrix, it can result in not getting an ideal return on your investment. A Datech team member can come to your office and teach your staff how to use Dentrix efficiently.
High-Quality Assistance
There are some issues a chat box or email cannot fix. When it comes to bigger issues, an in-person technician is the best solution. This way, they can show you what went wrong and answer any related questions. Datech's IT experts can come to your office to help you with this.
Fast Service
Because we are a local IT support firm, we are in the position to provide you with quick service. We don't make you wait on hold for hours. Rather, we can arrive to your office and show you the answers to your questions in a very timely manner.
Application Updates
If you aren't sure how to update your Dentrix application, we can help. We can update your application and ensure you lose none of your settings, files, client information or payment processes. This is vital for running your office smoothly, and our team can make sure it's done correctly and as quickly as possible.
System Set-Up
If you need to set up your Dentrix application, but aren't sure how to go about it, our team can do it for you. We have helped many clients download and set up Dentrix in the Pensacola area; and we do this in a way that helps with the specific needs of your practice.
Billing and Appointments
Perhaps one of the most important tools of the Dentrix application is the billing and appointment reminders. Our team will set these up for you so your patients never forget to pay you or miss their appointments.
Our team takes pride in knowing our clients feel free to call us at any time for remote technical support. And, we don't take advantage of you having problems with your application, so we don't charge you an excessively large fee each time you call. Instead, we offer you an affordable rate, or we can work out a monthly retainer, in which we can help you with any IT related issue you face.
We know it may not be convenient for you to have one of our experts come into your dental office to assist you. It can disrupt your office flow and can interrupt your service to your patients. So, we offer remote support to our clients for the following smaller, easy-to-handle issues.
Error Messages
If your team is receiving an error message when using Dentrix, our team can help! For small issues like this, it is usually very easy for us to figure out a solution remotely. Our team can either remote-in to your computer, or we can talk you through a solution via phone.
Application Updates
Whenever you need to update your Dentrix application, our team can assist you on-site or remotely. We will make sure none of your patient data is lost and that things continue to run smoothly once your application has been updated successfully.
Smart Image Uploading
At times, Dentrix users may have issues with their Smart Images uploading. This issue is usually very easy to fix, but there are many reasons your Smart Images are not uploading correctly. Our team can get to the bottom of the issue and resolve it for you while you and your staff continue operating your office.
QuickBill Processing
QuickBill is the payment processing system on Dentrix. Just like with other payment processors, this system can fail at times. Luckily, this is a very common procedure for IT specialists to follow. Our team can diagnose the problem with your QuickBill processing system and can get the system up and running in no time.
Front Office Courses
Dentrix provides Front Office courses and tests for their clients to get an understanding of how to use the application. But, if these courses won't open for your staff, it's nearly impossible to learn from them. Our team can help resolve challenges you may experience with this.
Multi-Location Set-Up
Do you have multiple dental offices? Datech can help you in-person at your Northwest Florida location, and remotely help you at your other locations. We will make sure your staff, regardless of location, is set up, ready and able to use Dentrix.
In today's digital age, dental offices rely heavily on technology. Most dental offices have at least a dozen devices they need for day-to-day operations using Dentrix. But, with technology, comes technological issues, whether this is from setting up the device or managing it. And, if these issues are not handled quickly, your dental office can experience setbacks. Fortunately, it just takes a tech support team to make your dental office and Dentrix run smoothly again.
At Datech, we help our clients troubleshoot any technical issues they have with their devices. Dentrix can require an expert's help, which is why they offer so many methods of online support. But, sometimes you need instant, reliable and affordable IT support for your dental office. Our team can help you set-up and manage many devices, including the following.
Tablets
Tablets are very common devices in dental offices today. They are helpful for inputting information into Dentrix to keep track of your patients. But, getting Dentrix set up and connected to all of your tablets can be a challenge. Our team can handle this task so your team doesn't have to.
Scanners
Your document scanners are essential to becoming paperless. But, not every scanner is compatible with Dentrix. Our team will help you select the right scanner for your office that will work with Dentrix, as well as help you get it set up and ready to use.
Desktops
Desktops are still essential for dental offices to run efficiently. So, getting Dentrix set up and functioning on your desktop computers is vital for making your office run smoothly. Our specialists can help you get your desktops connected to Dentrix and will ensure there are no issues with the application.
Dentrix Mobile
Dentrix has an excellent mobile app that enables your staff to track patient records, update information and manage medical alerts. But, getting every employee set up on their different devices can be complicated. Our team can help your employees set up their mobile devices to work with Dentrix so your whole staff is plugged-in.
Dentrix Smart Images
The specialists at Datech, based in Pensacola, are experts in the Dentrix support. So, we can help you get your devices set up with the Dentrix Smart Images tool. This way, your staff can have access to your patients' images so they can better serve them.
Smartwatches
Some dental offices that are embracing technology use smartwatches to manage patients and operations. Integrations with Enlive allow Dentrix to send notifications to your staff's smartwatches. Our team will help your staff connect their smartwatches with your Dentrix so they are constantly in the loop.
The great thing about Dentrix is the amazing third-party integration tools that are available to users. However, these integration tools can be difficult to set up, especially if your entire team needs to use them. But, our team of IT specialists can help your Northwest Florida practice get set up with the best integration tools available.
Our Dentrix IT support services will ensure your integrations are running smoothly. We know how important it is for you to be able to bill clients, access business metrics and see your clients' x-ray scans. So, our local team will either remote-in to your computer for smaller issues, or we will come to your office to download the integration tools and set them up for you. Some of Dentrix's most popular integration tools that we can set up are listed below.
Enlive
The Enlive Dentrix integration enables your patients to complete their forms on an iPad. Then, when they are finished, the data is transferred to your Dentrix account. Our team can get your Enlive set up for you. Additionally, we can help your employees get the app set up on their devices.
Simplifeye
Simplifeye is a visual patient management system that integrates with Dentrix. It allows your dental assistants, dental hygienists and your dentists to communicate easily. Our team can integrate these two across your systems so your team can use them seamlessly.
Nexhealth
Our team can help you connect your Nexhealth and Dentrix application. This patient relationship management tool can help you retain patients. It also makes managing their information easier, so your staff can spend their time on more important aspects of running a dental office. But, it does take a tech expert to set these two systems up.
eDorsements
eDorsements makes getting your patients' consent forms into their file simple and easy. Our team can get eDorsements set up on your tablets, or on your front desk computers, so the forms will automatically transfer to your Dentrix system.
Achievement Blueprint
If you would like to download Achievement Blueprint, a goal-setting application, we can integrate it with your Dentrix system. This will help your team keep track of and achieve your goals for the month, quarter or year. However, it can take an expert to integrate the two systems properly. So, contact our team!
MPTV
MPTV is an integration with Dentrix that lets you create videos and slideshows for your patients to watch when they are in the chair or in the waiting room. Getting the materials set up on each monitor can be time-consuming, but our team can easily do this for you.
When dealing with computer or other technical issues at your dental office, our team is here to help you anytime. Even if the issues go beyond your Dentrix application, the Datech IT support team is here for your staff. We can assist your office with any technical problem you may face, which is an added bonus of working with Datech for your Dentrix support. Not only can we help you manage Dentrix, but we can also help you with any other IT concerns you may have. This is something Dentrix's online support specialists can't do.
Our Northwest Florida team can help your staff with a number of IT support issues whether it be repairs, removing viruses or something else. We have years of experience helping clients across multiple industries. But, with our expertise in Dentrix, our team is exactly what your dental practice needs for technical support.
Laptop Repair
Has one of the laptops at your office suffered damage? Our specialists may be able to fix it. We have many years of experience fixing laptops so our clients can use the device again and don't have to purchase a new one.
Data Backups
We help our clients with data backups so they don't lose any patient information or business data. Your patient information is highly valuable, so it's very important you get your data backed-up frequently and securely. Our team of technicians can help your office set up these backups.
Secured Guest Wi-Fi
Our team can set up a secured guest Wi-Fi network so your guests can enjoy the Internet while they are waiting. We understand the concern for protecting the Wi-Fi that you use for business operations. So, we will create a secured guest Wi-Fi for your guest to use to eliminate the risk of someone accessing your network.
Computer Speed
Are your receptionists' and dental assistants' computers not loading up as quickly as they should? Our specialists will diagnose the issue. Then, we will make any necessary repairs or replacements to speed up your computer, thus increasing the productivity of your staff.
Virus & Malware
Everyone is subject to viruses and malware if they are online. And, if you have a virus or malware on your office computers, it can lead to a privacy concern for your patients or worse, cripple, crash or prevent the use of your computers. At Datech, we specialize in eliminating viruses and malware from our clients' computers and can help your office as well.
Application Server Maintenance
Server maintenance is the process of keeping a server software updated and running so that a computer network can operate smoothly and avoid downtime or loss of data. Regular maintenance will keep the server running as expected and will help avoid a total or partial network failure.
Data backup and data recovery
Server support and installation
Security cameras
Windows updates
Hardware upgrades
Laptop repairs
Virus and malware removal
Remote support
Off site cloud backup
Wireless networks
I have been working with Dan for well over 15 years and he’s been my go-to tech guy the whole time. I am a court reporter and often working under critical deadlines, so if my system goes down, they take care of me as quick as possible. Also, Lane is knowledgeable, persistent in …correcting a problem, and an excellent field tech.”
My previous go-to IT company moved to Orlando last year. Since then, I’ve been keeping an eye out for a new local IT company in Pensacola I can use for my business. I’m happy to have recently discovered Datech and I’m super glad they are based in Pensacola and provide excellent computer repair …services at my location, when needed. Being able to come to where I’m at and work on my computer is a definite plus! I highly recommend them to anyone looking for IT services… especially computer repair. Thanks guys!”
“I would not use any other company in Pensacola for my IT and computer work. I have used these guys for 20 years now and they are excellent. Dan is always professional and Lane flat out knows how to fix any problem, the right way. These guys take pride in what they do!”
We have several restaurants on the along the Gulf coast and Datech has provided a variety of services for us for over 15 years. Truly they have helped us with everything from computers, processing, networking, critical repairs and maintenance. Additionally, their advice and suggestions on how to improve our business. …
They have always been able to help us quickly and we value them as a business partner and someone we can rely on. I would recommend their services to anyone.”
We’ve been with Datech since at least 2007. Dan and Lane have always done the best job for us and are always up-to-date on anything new. They are always prompt and get us up and running quickly. We have been extremely happy with the service they’ve provided. We highly recommend this company.
We have been using Datech for 3 years now. Lane is very knowledgeable with our dental software (Dentrix) and more so with hardware. I can call Dan anytime with questions, he’s always so nice to answer my questions or find the way to help. we are very happy with service! Highly recommended!
I’ve been a small business owner in Escambia County for over 20 years. We had a server fail over the holidays. Datech immediately sent over technicians and was able to salvage the data. Staff was extremely knowledgeable, efficient, and prompt. I would highly recommend this firm for any of your IT needs.
We have been working with Datech since we purchased Gulf Breeze Animal Hospital in 2004. Lane and Dan are true professionals and we can count on them to be current on anything that may impact us. If we have a problem or a question, they always have the correct answer. They understand the …impact of our computers/diagnostics being down and will go out of their way to make sure we are back up and running as soon as possible. We have used them over the years for everything (equipment purchases, installations, upgrades, ransomware issues, etc.) and we have never had an issue they couldn’t help us with. We would not even consider using anyone else!”
Even though I no longer live in Pensacola, Dan & Lane still provide some IT service for me. Way back when I first moved to Pensacola, in 2001, they were the first guys I called to help settle into a new data environment. They always are readily available, even to us small private individuals. And, …presented with especially head-scratching problems, Dan & Lane figure things out. Their use of remote access, even now when I live 1,000 miles away, is bar none. Datech is an excellent company, led by personable, caring and very savvy people!”
“DaTech is a terrific tech/computer service. Dan and Lane are super responsive anytime I have a problem or question. They are extremely knowledgeable and competent, and are true professionals. My business is conducted primarily remotely by computer, so it’s fair to say they definitely …help make both my professional life and my personal life safer, easier, and stress-free. Dan and Lane, you are aces.”
