What Exactly Does a Computer Doctor Do?

If you experience a multitude of issues with your computer at work, you will need to contact a “computer doctor” for help. Also referred to as an IT specialist or a computer specialist, a computer doctor works on all aspects of a computer’s functions, including its software settings and its hardware. A computer doctor is a technician who will work in a variety of environments, which include schools, homes, businesses and government offices. These entities all have a need for computer services, to ensure their staff or family members are able to use the internet and various software as needed.

Keeping computers in good working condition is one of the main components of a computer doctor’s job. The technicians typically set up new systems in corporate settings, and they are also responsible for teaching new employees how to use these systems for work purposes. Here is a list of common computer doctor responsibilities.

Computer doctor working on motherboardNetwork Maintenance

Computers that are networked are connected to other machines, either physically or through the internet. Machines connected to each other in more limited capacities usually make up what is called an “intranet,” which is a closed network within an organization. With an intranet, users can quickly message or share information with each other in a way that cannot be seen by anyone outside the organization.

A good computer technician can help, with it be by establishing intranet connections, or connecting computers to the internet. Computer doctors will also make sure all connections between computers and networks are secure. Safety measures that are taken by computer doctors to keep these connections secure include setting up passwords, configuring firewalls, and setting up data protection programs that will keep proprietary information from being distributed or hacked in any way.

Customer Service Skills

Computer doctors are generally sociable people who can easily communicate with customers. They often work for software vendors, computer manufacturers, and third-party services. As a result, they make house calls to help users who have issues with malfunctioning computers, viruses or software trouble. Computer doctors know that although many people use computers every day, they may have limited knowledge on computer technology.

General customer service skills mainly involve computer doctors walking customers through a list of potential problems that are affecting their computers. This may be either in person, by phone or through online communication. Customer service provided by computer doctors can be as simple as them giving customers detailed information on the health of a laptop battery, or tips on how to detect spam emails. Many computer specialists will share this information on their websites.

Hardware and Software Repairs

When computer hardware or software isn’t working correctly, a computer doctor can run a diagnosis to identify the problem. This can involve anything from running diagnostic programs to literally taking apart the computer to inspect the hardware.

Computer doctors can also build and assemble new personal computers and servers from scratch. Oftentimes, they replace older machines that are obsolete for an organization’s work environment.

Spilled drink on computer keyboardVarious Work Settings For Computer Doctors

Since computer support services are necessary in many different environments, computer doctors can work in various industries. Private organizations are preferable for these technicians. However, you will also see computer doctors in retail stores that sell computers, devices and software. These technicians will often work in sales, helping customers find the products they need.

Some computer doctors prefer the convenience of having their own home office to work from. For technicians who are just starting their careers, having their own home offices can be beneficial.

Computer doctors are also successful working in corporate offices. They will most likely work for businesses, agencies or organizations that require consistent upkeep of their computers, network and security systems. These technicians will provide support services either within a specific department or they will work throughout all facets of the organization.

How Much Do Computer Doctors Make?

According to the U.S. Department of Labor’s Bureau of Labor Statistics, the median annual wage for computer network support specialists was $63,460 as of May 2019. The median annual wage for computer user support specialists was $52,270. This means that at least 50% of Computer doctors earned more than these amounts. PayScale.com revealed a connection between salary and job experience for computer specialists through a survey. Specialists with zero to five years of experience made a $32,000 average annual salary. Specialists with five to ten years of experience made an average annual salary of $36.000. Whereas specialists with 10 to 20 years of experience made $41,000, and specialists with over 20 years of experience made $49,000.

Replacing hardwareRequired Training, Education and Certification

Computer doctors don’t have to take one specific path to get the sufficient training they need. They come from a wide variety of backgrounds. Common education includes vocational or academic programs, completing an apprenticeship or obtaining professional certification. Most occupations in the Information Technology field require a university-level education.

Higher degrees typically lead to better pay and stronger potential for career advancement. It is generally preferable for computer specialists to have either a certificate or an associate’s degree as their official proof of education. At the very minimum, they must have a high school diploma as is the case with most technicians.

Having a professional certification is extremely useful in finding a tech industry job. Consequently, most employers will expect some form of certification before hiring a specialist. One of the most commonly requested certifications is an A+ rating issued by CompTIA. Many computer companies, along with CompTIA, offer certification.

Occupations Similar to Computer Doctors

Most computer doctors don’t just jump into computer support on day one. They most likely come from many different backgrounds, having past occupations that are very similar to computer support. These occupations include computer programmers, computer systems analysts, database administrators, computer network architects and web developers. Thus, developing a broad understanding of how computers work from different occupations is a great benefit for computer doctors.

Should You Find a Computer Doctor?

Serving as help-desk technicians from the moment you contact them, computer doctors are the people you turn to for help regarding computer problems. They pay attention to what customers describe when discussing problems. Additionally, they accurately diagnose what the real problem is by asking a series of questions. Computer doctors methodically repair computer equipment and related devices, and they train users to work with new hardware and software. If you need your computer fixed as quickly as possible, contacting a computer doctor should be one of the first things to consider.

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